4 – Service

I spent the last 5 hours with no WIFI. It was silly. I bumped into the modem and it just wouldn’t reconnect. NO SERVER. 4 calls later – questions that bruised my ego and a lecture on the difference between wifi and Internet – I remembered there was a new cable in the box and it’s back up. YEAH!

I kept thinking of the process:

A finite set of questions.

A random selection of solutions.

An assumption that I had no knowledge on the process or materials.

They didn’t want the information I collected or to hear the solutions I had tried. My questions didn’t fit the plan. There definitely was no acknowledgement that I contributed to the solution.

And then as it does, it hit me: Do we fall into a similar call service model in education? Have I made learners feel like me?

Did I listen just long enough to give solution a, b or c? Was I asking generic questions without asking what they tried or knew? Was I married to a script, process, protocol?

It reminded me of the vision of the learner, family and educator from the Kindergarten Program Document. Such a strong positive, asset based view of the each member of our community.

Kindergarten Program Document, Ontario Ministry of Education

I don’t think any educator would argue such a vision requires authentic reciprocal relationships built on active listening . But I know for myself it also becomes a tool for callibration, a check in, an assessment to ensure I don’t get stuck to a script.

2 Replies to “4 – Service”

  1. Tina, this section is one of my favourite in the Kindergarten Program Document. Even as we set-up the classroom, we often talk about how our choices align with our view of the child. To make the connection to your wifi problem (and the sales discussion), has me thinking even more about the view of parents and educators. I can’t help but connect this a bit to the Norms of Collaboration and “assuming positive intentions.” Even when we know about the importance of this, how are we assuring that our choices aligns with this view? What are some of the choices that we’re making? Your post has me wondering more about this.

    Aviva

    1. So true. As I was writing I was thinking of the phrases we use – asset based, positive intentions – and realizing how easy it is to fall into a trap of mentioning it and not necessarily acting on it. Thinking also of bias and it’s role in our conversations. How are we constantly consistently checking ourselves. Thanks for being my blogging buddy through this. Greatly appreciate it!

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